Return and Refund Policy
Refund & Return Policy
Effective Date: November 1, 2025
Our Commitment
At Robusto Please, we are dedicated to providing premium products and outstanding customer service. If your purchase is not exactly what you expected, we will work with you in accordance with the terms outlined in this Refund & Return Policy.
This policy applies to purchases made directly through the Robusto Please website.
Return Eligibility
Unless a product is specifically designated as Final Sale, eligible merchandise may be returned within fourteen (14) calendar days from the date of purchase.
Eligible returns may qualify for either:
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A refund issued to the original method of payment, or
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An exchange for the same or another eligible product, subject to availability.
All returns require prior approval from Robusto Please.
Return Authorization
Before sending any item back, you must obtain a Return Authorization (RA) Code.
To request authorization, complete the Return Request Form and email it to:
Returns shipped without an approved Return Authorization may be refused and returned to the sender.
Preparing Your Return
Customers are responsible for packaging returned merchandise securely to protect it during transit.
Robusto Please is not responsible for damage that occurs while merchandise is being returned. Products that arrive damaged because of inadequate packaging may:
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Be denied for refund or exchange;
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Be returned to the sender at the sender’s expense; or
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Be disposed of if the item is no longer suitable for inspection or resale.
We recommend using a shipping service that includes tracking and insurance.
Return Requirements
To qualify for a refund or exchange, all returned merchandise must:
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Be unused and in new condition.
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Include all original packaging, inserts, accessories, labels, and tags.
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Show no evidence of installation, use, alteration, abuse, or damage.
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Be received within the approved return period.
Robusto Please reserves the right to inspect all returned merchandise before approving any refund or exchange.
Items Not Eligible for Return
For health, safety, inventory control, and product integrity reasons, the following items cannot be returned or exchanged:
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Personalized products
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Engraved merchandise
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Customized items
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Made-to-order products
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Limited-edition products
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Collector’s items
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Products identified as Final Sale
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Clearance merchandise
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Promotional or discounted sale items unless specifically stated otherwise
Once these items have been purchased, the sale is considered final.
Restocking Fee
Approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.
Original shipping charges, insurance fees, handling charges, gift wrapping, and similar service-related costs are not refundable after an order has shipped.
Damaged, Missing, or Incorrect Orders
Every order is carefully inspected before shipment. If you believe your order was received damaged, incomplete, or contains the wrong item, please notify us within three (3) business days of the delivery date.
Please email:
info@robustoplease.com
To assist with our review, we may request:
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Photographs of the product
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Images of the shipping box
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Photos of the packing materials
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The shipping label
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A brief explanation of the issue
If our investigation confirms that the error occurred during fulfillment, Robusto Please will, at its discretion:
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Replace the item;
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Ship any missing merchandise;
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Exchange the incorrect item; or
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Issue a refund to the original payment method.
Domestic Orders
Robusto Please currently accepts and ships orders within the United States only.
International ordering and international shipping are not available at this time.
Promotional Sales
Unless expressly stated otherwise on the product page, merchandise purchased during promotional events is considered Final Sale.
This includes purchases made during:
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Black Friday
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Cyber Monday
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Seasonal promotions
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Flash sales
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Clearance events
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Limited-time discounts
Certain promotional items may be marked as eligible for exchange only. In those cases, exchanges are limited to the same product in another available size or color.
If the requested replacement is unavailable, no refund or store credit will be issued.
Custom & Special Orders
Products manufactured or prepared specifically for a customer are not eligible for return or exchange.
This includes, but is not limited to:
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Engraved accessories
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Personalized products
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Customized gift sets
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Made-to-order humidors
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Collaborative collections
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Special production items
Cancellation requests submitted before customization or production begins may be considered on an individual basis. Any refund remains solely at the discretion of Robusto Please.
Product Warranty
Certain products sold by Robusto Please may include a manufacturer’s warranty.
Warranty coverage generally applies only to defects in materials or workmanship and does not cover:
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Normal wear and tear
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Cosmetic imperfections
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Improper storage
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Misuse or neglect
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Accidental damage
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Unauthorized repairs or modifications
Customers should consult the warranty information provided with the applicable product for complete terms and limitations.
Refund Processing
Once your return has been received and inspected, please allow approximately two (2) to three (3) weeks for processing.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Depending on your bank or credit card provider, additional time may be required before the refund appears on your account.
Policy Updates
Robusto Please reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any revisions become effective immediately upon publication on this website unless otherwise stated.
Contact Us
If you have questions regarding returns, exchanges, refunds, or this policy, our customer support team is happy to assist.
Robusto Please
Customer Service
Email: info@robustoplease.com
