Privacy Policy
Refund & Return Policy
Effective Date: November 1, 2025
At Robusto Please, we are committed to offering premium products and exceptional customer service. If your purchase does not meet your expectations, this Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be accepted.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
Return Eligibility
Most products may be returned within 14 calendar days of the original purchase date, provided they meet the eligibility requirements described in this policy.
Before returning any merchandise, you must obtain a Return Authorization (RA) from our customer support team. Returns received without prior authorization may be refused and returned to the sender.
To request a return authorization, please email us at info@robustoplease with your order number and reason for the return.
Condition of Returned Merchandise
To qualify for a refund or exchange, all returned merchandise must:
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Be unused and in its original condition.
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Include all original packaging, tags, labels, accessories, and documentation.
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Be free from signs of wear, damage, odors, alterations, or misuse.
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Arrive safely at our facility within the approved return period.
Products that do not meet these requirements may be rejected or returned to the customer without a refund.
Packaging Requirements
Customers are responsible for packaging returned merchandise securely to prevent shipping damage.
Robusto Please is not responsible for items damaged during return transit due to insufficient or improper packaging. Merchandise that arrives damaged may be refused, returned to the sender, or deemed ineligible for refund or exchange.
Non-Returnable Items
The following products are not eligible for return, exchange, or refund:
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Customized or personalized products
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Engraved merchandise
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Made-to-order products
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Limited edition or collectible items
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Products marked “Final Sale”
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Clearance or closeout merchandise
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Promotional and discounted sale items unless otherwise stated
These purchases are considered final once the order has been processed.
Restocking Fee
Approved returns are subject to a 20% restocking fee, which will be deducted from the total refund amount.
Original shipping charges, insurance costs, handling fees, and other delivery-related services are non-refundable once an order has shipped.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains the wrong item, or is missing merchandise, please notify us within three (3) business days of confirmed delivery.
To assist with our investigation, we may request:
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Photographs of the product
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Photographs of the shipping carton
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Images of the packaging materials
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The shipping label
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A brief description of the issue
If we determine the error occurred during packing or fulfillment, we will, at our discretion:
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Replace the affected product;
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Send any missing merchandise; or
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Issue an appropriate refund.
Claims submitted after the reporting period may not qualify for replacement or reimbursement.
Exchanges
Eligible merchandise may be exchanged for the identical product in another available size or color, subject to inventory availability.
If the requested replacement is unavailable, Robusto Please reserves the right to issue a refund, offer store credit, or decline the exchange request.
Order Cancellations
Orders may only be cancelled before they have entered processing or fulfillment.
Orders containing personalized, engraved, or custom-made products cannot be cancelled once production has begun.
If a cancellation request is approved, any applicable refund will be issued to the original payment method.
Shipping Availability
At this time, Robusto Please accepts orders and ships only within the United States.
International shipping is not currently available.
Manufacturer Warranties
Certain products may include a manufacturer’s warranty covering defects in materials or workmanship.
Warranty coverage does not apply to damage resulting from:
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Normal wear and tear
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Improper handling
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Accidental damage
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Neglect
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Unauthorized modifications
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Cosmetic imperfections that do not affect product performance
Warranty claims are subject to the terms provided by the original manufacturer.
Refund Processing
Once your return has been received and inspected, please allow approximately 2–3 weeks for processing.
If approved, refunds will be issued to the original method of payment. Depending on your financial institution, additional processing time may be required before the funds appear in your account.
Robusto Please reserves the right to refuse any return that does not comply with this policy.
Contact Information
If you have questions regarding returns, exchanges, or refunds, please contact us.
Robusto Please
Email: info@robustoplease.com
